FREE Shipping Worldwide. No Minimum Spend.

Shipping

Shipping Fees
For a limited time, we are offering: Free global shipping. No minimum spend.

- We only offer standard shipping at the moment, but are working to bring you expedited shipping as soon as possible!

- To protect you from international import tax, we will declare a lower value than your order value. If customs duties are incurred, you will be responsible to clear customs and pay the relevant customs duties.

 

Delivery Time
Processing time = 1-5 business days
Shipping time = 5-15 business days

Total delivery time is processing + shipping time.

- This is an estimated delivery time. In rare occasions, delays may be affected by national holidays, extreme weather conditions, customs clearance and other unforeseen circumstances by postal service. We will not be responsible for delays due to these factors.

- Due to the global COVID-19 pandemic situation, some orders may experience extended shipping delays as our logistic partners work through disruptions in their normal delivery route and processing. Please be assured that we will do everything we can to get your order to you as soon as possible. We apologize for this inconvenience and ask for your patience as we and our partners work through these issues.

 

Warehouse Location
We partner with multiple warehouses in Asia, mostly they are located in China and Singapore to bring our customers the fastest and best shipping option.

*Regarding concerns for packages shipping from China due to the COVID-19 situation, according to the CDC, there is no evidence to suggest that coronavirus has been transmitted through imported goods and packages.

 

While COVID-19 are transmitted person-to-person through respiratory droplets from coughs or sneezes, they generally have poor survival on surfaces. This means there is likely a very low risk of the current virus spreading from products or packaging that have been shipped over days or weeks at ambient temperatures.

 

Tracking Your Order
You will receive an email from us with the tracking information once the package is on its way to you! You may track your package here with the tracking number provided.

- Your order may have multiple tracking numbers as items may be shipped out from different warehouses.

 

Tracking Number Doesn't Work
The tracking information may take up to 5-10 business days to be updated in the system. If after 10 days, you are still not seeing any status update, please contact us and we'd love to check for you internally.

 

Wrong Address
We know mistakes do happen! Please email us immediately! We can only fix this for you if the order has not been shipped out yet.

However, if the order is already in transit, we kindly ask for you to call the local post office. They should be able to reroute the package to your desired address.

- We cannot be responsible for lost or returned packages due to incorrect addresses provided.

 

Contact Us
For any other questions, you can email us at hello@verseinmellow.com